I’m skeptical about restaurants with an extensive menu of varied cuisine. With no focus, how well can chefs actually prepare dishes? Riz is one of these places. The menu encompasses cuisine from so many east Asian countries, that dishes are either decent or a complete flop. Other restauranteurs would likely trim the subpar items from their menu. At Riz they have a permanent home, so ordering is like playing a mild game of Russian roulette.

Having dined-in at the restaurant and ordered take-out a couple of times pre-COVID, something seemed off about the October delivery we had. Maybe we lost at the game of roulette, but the ratio of dishes that disappoint to appease was at an all time high. Could it be that one of the chefs, pivotal to making the dishes decent, was let go?

The Szechuan crispy beef ($19) was the sole dish that continues to impress and truly one of the better renditions I’ve tasted. Thin sticks of beef are just barely coated and deep fried to give the protein a delicate shell and cooked to the point the beef is chewy and not hard. Their sweet and salty sauce is much thinner than ones found elsewhere, still full of flavour but doesn’t saturate the beef to the point it’s too sticky and candy like. Indeed, it tastes even better at the restaurant, but for delivery was delicious.

If you’re in the mood for a “healthier” complete meal, the drunken garlic shrimp ($29) is not overly oily and arrives with a cup of nutty wild rice. Yet, it lacked that fragrant aroma and taste of Chinese rice wine you’d expect, and despite it looking like there was plenty of garlic and shallots sprinkled throughout the shrimp, these aromatic flavours weren’t prevalent either. If simple stir-fried shrimp is what you’re looking for, this isn’t bad. But, for being labelled a “signature dish” and called “drunken garlic” it really needs more oomph.

Like others, the crispy noodles are separated from the sauce for the vegetable and tofu chow mein ($18). While the sauce is a nice consistency and flavourful, there’s so much of it and not much else: several scant broccoli florets, sliced carrots, squares of cabbage leaves, and small tofu pieces - that’s about it. Missing were traditional Chinese ingredients like bok choy, bamboo shoots, baby corn ... things that would make this much heartier.

But truly anything is better than the chicken young chow fried rice ($19). Seriously, was this actually made by someone who had any cooking experience? If you took steamed rice and mixed in boiled chicken and vegetables, then sprinkled finely chopped scrambled egg over everything you’d get Riz’s fried rice. There was absolutely no flavour and no wok hay. I had to scoop crispy beef over it to add any flavour and ended up stir frying the ample leftovers with more eggs and other ingredients the following day to make it edible.

The wrapper on the shrimp dumpling or har gow ($9) was sticky and something leads me to believe these were frozen, but I understand… Riz isn’t known for dim sum and therefore likely not making these fresh daily. For a dinner delivery, they weren’t terrible.

Yet, what threw me off was the black square of who-knows-what stuck onto a dumpling as soon as I opened the package. How much time could it possibly take someone packing the dish to remove the debris? Is a dirty dumpling really the thing you want customers to see?

For everyone’s sake, I surely hope the delivery was just an off night. Because one thing that’s great about Riz’s expansive menu is their commitment to serving those with ingredient intolerances: not many Chinese restaurants offer a gluten-free menu safe for a celiac person and also have a number of vegetarian options that can be made vegan. Unfortunately, these customers will also never get to taste their crispy beef, the one thing we would ever re-order for.